Telur33 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly explains how telur33 collects, uses, stores, and protects your personal information when you use our platform.
Effective date: 1 January 2026. This policy is updated from time to time.
1. Information We Collect
When you register and use the telur33 platform, we collect several categories of information to ensure the service runs smoothly and securely.
Account Information
During registration, we collect your full name, email address, phone number, and date of birth. This information is used to verify your identity and confirm you meet the platform's minimum age requirement.
Payment Information
To process transactions in MYR, we collect information related to your chosen payment method, such as Touch 'n Go, FPX, or online banking. We do not store your credit card numbers or banking passwords — transactions are processed through secure, certified third-party payment processors.
Device & Browser Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and usage data such as pages visited and session duration. This data is used to improve the user experience and detect any suspicious activity.
Cookies & Tracking
The telur33 platform uses cookies to save your preferences, maintain login sessions, and analyse usage patterns. You can manage cookie settings through your browser, though disabling cookies may affect certain platform features.
2. How We Use Your Information
Your personal information is used to verify your identity during registration and login, detect unauthorised access attempts, and ensure every account is held by a real, eligible individual.
Payment data is used solely to process deposits and withdrawals in MYR. We do not use your financial information for any purpose other than transactions you initiate yourself.
Usage and technical data help us understand how users interact with the platform, identify technical issues, and plan improvements specifically relevant to Malaysian users.
With your consent, we may use your email or phone number to send promotional content, platform updates, and important account notifications. You can unsubscribe at any time.
3. Data Storage & Security
Telur33 stores user data on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it solely for operational duties.
We use HTTPS to ensure all data transmitted between your device and the telur33 platform is encrypted in transit. Account passwords are stored in hashed form and cannot be read by anyone, including our own internal staff.
Your data is retained for as long as your account remains active. Following account closure, we keep transaction records necessary for legal compliance for the period prescribed by Malaysian law, after which data is securely deleted.
4. Sharing Information with Third Parties
Telur33 does not sell, rent, or disclose users' personal information to any third party for marketing purposes without your explicit consent.
Information may be shared in the following limited circumstances: with payment processors required to complete your financial transactions; with technical service providers supporting platform operations under strict confidentiality agreements; or when required by law or a valid court order in Malaysia.
All third-party partners we work with are governed by their own privacy policies. We recommend reading the privacy policy of your chosen payment provider before making any transaction.
5. User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted via our support email and will be processed within 14 business days.
If you find that any information we hold is inaccurate or outdated, you may submit a correction request. Some basic details can be updated directly through your account profile settings after logging in.
You may request deletion of your personal data by closing your account and submitting a written request to us. Deletion is subject to record retention obligations required under Malaysian law.
Policy Changes & How to Contact Us
Telur33 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes are made constitutes acceptance of the updated policy.
For any enquiries related to your data privacy, please reach out to our team at: [email protected]. You may also refer to FAQ for more information on account and data security.
Questions About Your Data?
The telur33 support team is ready to assist with any enquiries regarding privacy, account management, or data security. Create an account today and enjoy a platform that puts your data protection first.